Refund policy

*Exchange & Return Policy | تبدیلی اور واپسی کی پالیسی — Faisal Islam Studio*

*Faisal Islam Studio* par hum chahte hain ke aap apni khareedari se 100% khush hon. Agar koi masla ho to hum haazir hain.

#### *1. Exchange Policy | تبدیلی کی پالیسی*
Hum *14 din* ke andar exchange ki sahoolat dete hain agar:

1. *Ghalat Item Mila:* Jo design/color order kiya tha wo nahi aaya.
2. *Kapray mein Nuqs:* Print mistake, bara cut, daagh, ya buri finishing dispatch se pehle miss ho gayi ho.
3. *Size Issue:* *Har fabric ki apni measurement hoti hai.* Agar cutting kam nikle ya standard se farq ho to foran batain.

*Shart:* Suit *unstitched, unused, dhula hua na ho* aur original packing mein ho. Barcode tag laga ho.

*2. Return Policy | واپسی کی پالیسی*
Hum *refund nahi dete*. Sirf *exchange ya store credit* dete hain.  
Refund sirf is soorat mein ho ga agar:  
1. Stock mein koi bhi doosra design na ho exchange ke liye.  
2. Faisal Islam Studio ki taraf se ghalti ho aur customer exchange na chahta ho.  

Refund *7-10 working days* mein bank transfer se wapas ho ga. COD ki soorat mein bhi bank mein hi aye ga.

*3. Kya Cheezain Exchange/Return Nahi Hon Gi?*
1. Suit cut karwa liya, dhula liya, ya press karwa liya ho.  
2. Khushbu, makeup, ya kapray par lagane se koi daagh lag jaye.  
3. 14 din guzar gaye hon.

*4. Exchange Ka Tareeqa | Step by Step*
1. *Rabta Karein:* Parcel milne ke *48 ghanton ke andar* WhatsApp *0339-7000570* ya *0312-6510570* par maslay ki tasveer/video bhejein.
2. *Approval:* Hamari team 24 ghanton mein jawab de gi. Approve hone par aap ko return address mil jaye ga.
3. *Wapas Bhejein:* Suit usi packing mein band karke TCS/Leopards se hamare diye gaye address par bhejein.
4. *Naya Suit:* Jaise hi parcel humein mil jaye ga, *2 working days* mein naya suit dispatch kar dein ge. *Dobara bhejne ke charges FREE* hon ge agar ghalti hamari thi.  

*Note:* Agar ghalti customer ki hai, to dobara bhejne ke *Rs. 250 charges* customer de ga.

5. Damaged Parcel Milne Ki Soorat Mein*
Agar parcel rasta mein phat jaye ya kharab ho jaye to *parsal ki video banate huay kholein* aur 24 ghanton ke andar WhatsApp karein. Video ke baghair claim nahi ho ga.

*6. Rabta | Contact*
Kisi bhi exchange/return ke liye:  
*WhatsApp:* 0339-7000570 | 0312-6510570 — “Exchange” likh kar bhejein  
*Call:* 041-5470001  
*Email:* faisalislamstudio@gmail.com  
*Timings:* 10 AM – 8 PM, Monday – Saturday  
*Address:* 1st Floor, Al Hamd Center, Opp. Aramco Petroleum, Rajba Road, Near Karkhna Bazar, Faisalabad

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